Terms & Conditions


To secure a date and scheduled event times a signed contract is required with a 50% deposit due at the time of signing. The deposit is non‐refundable and non‐transferable. In the event that the contracted Makeup Artist is unable to perform the services agreed upon due to an emergency, illness, or unexpected occurrence a trusted substitute qualified Makeup Artist/Hairstylist will be assigned and informed of the contracted and discussed arrangements.



Luana Bickel and The Brushy Team will not perform or accept last minute services on the day of appointment. Please ensure that anyone who wants services is listed on this booking contract. The Artist needs to allow enough time per person to provide a quality service, Luana Bickel and The Brushy Team refuses to rush through those who have booked and paid to fit in those who haven’t.



When a client does not turn up to a booked appointment no refund or credit transfer will be provided.



Luana Bickel and The Brushy Team does not perform partial, “a little”, or “light” makeup or hair services for free. The Makeup Artist or Hairstylist is happy to provide any look desired for booked appointments. Even though a look may be “natural”, the cost of the service will remain the same regardless of style. Please do not ask for “just a little makeup” or “a few curls” if you have not booked and paid for an appointment.



Location of service for the day‐of‐event will be at the discretion of the client. The client is responsible to ensure full and clear access to the site, Brushy is towable so ample space for driving and parking the towing vehicle and Brushy is required. Client is to ensure venue access is not through steep or narrow roads, permits must be provided by the client when necessary. The location must be flat and have ample space around Brushy for setup, Brushy is not drivable inside car parks. Power must be provided by the client and the location must be close to restroom facilities.



The payments are to be made in the following manner:

50% deposit non-refundable to be paid at the time of booking. Remaining 50% is to be paid on the week of service.  The party(s) responsible for the entire balance of payment is the party(s) who has signed the contract.




For bridal trials and H&M bookings cancellations must be made 7 days prior to service day. Any cancellation request received less than 7 days of service day no refund or credit transfer will be provided.

For weddings cancellation must be made six weeks prior to your reserved date. Should you cancel the booking less than 6 weeks to the service day the remaining fees agreed upon contract with be charged.

Where, by reason of COVID-19 or natural disasters (floods and bushfires), an event is cancelled or postponed, The Brushy Team requires the client to provide prompt, written notice including reasonable particulars and plans regarding the event cancellation or reschedule. The Brushy Team will in under these circumstances allow the client to reschedule the booking within the next 12 months providing The Brushy Team is available to confirm the new booking day. The balance owed to The Brushy Team will be rescheduled to reflect the new booking day.

If a client is unwell or appears unwell on the day of the booking The Brushy Team will not perform H&M for safety reasons – we will in this case allow another client from the same party to replace the unfit client.



All brushes and makeup products are kept sanitary. All products are sanitized between every makeup application. Any skin condition or allergies must be reported by the client to the makeup artist prior to application, if needed a sample test of makeup may be performed on the skin to rest reaction. The client agrees to indemnify and hold harmless Luana Bickel and The Team Brushy from any claim of liability, losses, damages, or any expenses that may result of any claims, demands, costs or judgments, including but not limited to claims based on negligence against it, that may arise in connection to makeup and hair services. Therefore clients release Luana Bickel and The Team Brushy of all claims of injury; seen or unseen that may occur as a result of service including Makeup Application and Hair Styling.

Luana Bickel and The Team Brushy are not responsible or liable for photogenic images. Luana Bickel and the Team Brushy have permission from the client to use photos for portfolio use, Social Media or other marketing materials. The Team is not responsible should any equipment, hair tools, etc. fail. A suitable alternative will be used if needed.

Luana Bickel has the right to replace your artist with another competent artist for your appointment in the event of illness, death in family, or as seen unfit.